Policies

At Vie Esthetic Studio, we value your time and trust. To ensure a smooth experience for all of our clients, please review our studio policies below.

New Clients

We ask that all new clients arrive 10 minutes before their appointment to complete intake forms. Once your paperwork is finished, it will be time to relax and enjoy your treatment.

Prefer to complete your forms ahead of time? Let us know, and we will be happy to email them to you in advance.

Treatment Cancellations & Rebooking

  • A minimum of 24 hours’ notice is required to cancel or rebook appointments.

  • Cancellations made with less than 24 hours’ notice will result in a 50% charge of the scheduled service.

  • Appointments can be rebooked online, by phone, or in person.

Late Arrivals & No-Shows

  • Arriving up to 15 minutes late: your treatment may still be provided, but only within the remaining time.

  • Arriving more than 30 minutes late: your appointment will be cancelled and charged at 100% of the service price.

  • No-shows will be charged the full service amount. After 3 no-shows, clients will no longer be permitted to book at Vie Esthetic Studio.

Refunds & Exchanges

  • All services and retail sales are final; refunds are not offered.

  • Gift certificates are final sale and non-refundable.

  • Opened retail products are non-refundable and cannot be exchanged.

  • Unopened retail products may be exchanged for equal value or studio credit (no cash refunds).

Online Orders & Shipping

  • All online sales are final; we do not accept returns.

  • We carefully package all orders but are not responsible for damage once items leave our premises.

  • If a product is ordered but out of stock, a full refund will be issued.

  • Please inspect your order upon delivery. If an error occurred, contact us immediately so we can resolve it.

Gift Cards

  • Gift certificates are final sale, non-refundable, and cannot be replaced if lost or stolen.

  • They may be used toward full-priced services and products only.

  • Gift certificates cannot be used to purchase other gift certificates.

Gift Vouchers

  • Vouchers have no cash value and are considered a bonus or gift from Vie Esthetic Studio.

  • Redeemable for full-priced services only (not valid on products, gift certificates, or online purchases).

  • Cannot be combined with promotions or special offers.

  • One voucher per client, per visit.

  • Must be redeemed in one visit.

  • Expiry dates apply and will not be extended.

Payments & Gratuities

  • We accept cash, debit, and credit cards (Visa, Mastercard, American Express).

  • Gratuities are not included in service prices. While never expected, they are sincerely appreciated. A standard gratuity is 20%.

Spa Etiquette & Notices

  • Please silence cell phones to maintain a calm environment.

  • Vie Esthetic Studio is a smoke-free facility.

  • Harassment, theft, or inappropriate behaviour toward staff or clients will not be tolerated and may result in a permanent ban.

Right of Refusal

Vie Esthetic Studio reserves the right to refuse service to any client for any reason.

Pricing

All prices are subject to change without notice.

✨ At Vie Esthetic Studio, our mission is to provide a safe, welcoming space for you to relax and enjoy meaningful self-care. Through result-driven treatments, we are here to educate, support, and help you feel confident in your own skin.

 

Peel FAQs

Are peels safe?

Yes. The Image Skin Care Peels are safe, effective, they require minimal downtime and leave minimal redness to the treated areas.

Why is a series of peels important?

If you’re looking to target a specific skin care goal chemical peels should be performed in a series of 4 or 6 treatments.

The number of peels required for you will be determined based on your skin and skin care goals as our approach to peels is customized and tailored to you.

How do I prep my skin before a peel?

A week before:

- discontinue the use of topical prescriptions or any products containing retinol or vitamin A

- avoid waxing, electrolysis, depilatory creams and laser hair removal treatments

- avoid sun exposure

- do not receive Botox or dermal fillers

- hold off on other treatments unless otherwise recommended

The day of:

- discontinue the use of AHA products, BHA products(salycilic acid) and benzoyl peroxide products

-stop using any exfoliating products

- men: do not shave the day of your peel

What do I do after my peel?

- use your post peel kit for 5 to 7 days post peel

- follow product recommendations

- avoid sun exposure

- apply SUNSCREEN daily indoors and outdoors

- did we mention SUNSCREEN?? Seriously though, all day every day!

- don’t forget to book your next peel appointment if you're doing a peel series

How do I know which peel is best for me?

We like to take a progressive approach to our peels as opposed to an aggressive approach so we always start off our clients with the Signature Peel which is an enzyme peel. How the skin reacts to this treatment and your skin care goals will determine in which direction we will take your next treatment.

What is a series of peels?

A series of peels is when we cater to a specific skin care concern or goal. A series is usually 4 to 6 treatments done in 2 week increments to speed up the desired results

Are peels safe during pregnancy?

While chemical peels are not recommended during pregnancy and nursing, enzyme peels are perfectly safe.