All new clients must arrive 10 to 15 minutes ahead of their appointment to allow for intake paperwork. Once the paperwork is finished, it will be time to enjoy your treatment!
TREATMENT CANCELLATIONS AND REBOOKING:
Treatments must be canceled or rebooked with a 24-hour notice or else the client will pay 50% of the price of treatment.
Appointments may be rebooked online, via the phone, or in person.
LATE ARRIVAL OR NO-SHOW POLICY:
If a client arrives within 15 minutes late, the client can still receive treatment, but only in the remaining time allotted or they will need to rebook. After 30 minutes past late arrival, the treatment will be canceled and the client will be charged 100% price of service. If a client no-shows, the client will be charged full price of service. After 3 no-shows, clients will not be permitted to book appointments at Vie Esthetic Studio.
All retail product sales and services are final, and we do not offer returns or exchanges
All opened retail product sales are final, and we do not offer returns or exchanges. All unopened retail products may be returned or exchanged for equal value retail credit, no cash back
ONLINE PRODUCT RETURNS:
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
DAMAGES AND ISSUES:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All gift certificates are final sale and cannot be returned or refunded. Lost or stolen gift cards cannot be reissued. Gift certificates can only be used toward full-priced services.
PAYMENTS AND GRATUITIES:
We accept cash and credit cards including Visa, Mastercard, and American Express. Gratuities are not included in our prices, but are highly appreciated by our staff but in no means are mandatory. The standard gratuity is 20 percent of the price of service.
Any attempt at theft will be prosecuted and result in being permanently banned from our facilities. Any ill conduct or harassment of staff or fellow patrons will not be tolerated.
No harassment of employees of any kind will be tolerated and client will be banned from Vie Esthetic Studio.
Cell phones must be put on silent mode before entering the spa as to not disrupt other clients.
Vie Esthetic Studio is a smoke-free facility
RIGHT OF REFUSAL:
We reserve the right to refuse service to any customer for any reason.
Prices subject to change without notice.